When the project is initiated, a dedicated Program Manager who will serve as a single point contact for the customer. We have chosen a relationship model – where our Program Manager is introduced at the very first meeting and stays with you for the duration of business with us. Program manager’s continual interactions add to business familiarity, understanding your needs and quickly serving as your advocate within our company.
Years of experience and customer feedback have proven this approach to be much more valuable and convenient for our customers. The open communication it fosters is invaluable and has shown to significantly increase customer satisfaction levels in areas such as response time, information accuracy and exchange, technical support and change management.
Program manager has responsibility for all sales, engineering, and customer service functions related to your project. Depending on the nature of the project or situation, program manager will coordinate the necessary expertise from around the company to satisfy your needs. This includes coordination with development and engineering, prototyping, supply chain management, production and even our partners.
Program managers with years of industry experience and the versatility derived from their experience only enhance their ability to meet and exceed your needs. Our team works person-to-person with a genuine desire to please each and every customer without regard to the level of business done with us. Program managers do a great deal of “hand-holding” which is greatly appreciated by our customer base. We understand how individual attention and responsive communication is vital to successful customer relationships.
As the main point of contact, the program manager helps to ensure clear and regular communication, and also oversees and coordinates the activity of the team including:
- RFQ processing, quoting and proposal
- Contract review
- Engineering Change Orders (ECO)
- Risk management
- Product development status
- Forecast management
- Logistics solutions
- Product life cycle management
- Cost reductions
- Backlog management
- Shipping management
- New product introduction
Program manager will provide you with on-going communications, project updates, and routine reports such as open orders and commitments on all orders and ensures the high standards for quality and customer satisfaction are met consistently.